Contact myki


Do you have an enquiry or want to share your thoughts about myki?
You can contact myki in several ways:

Simply complete the Feedback form

Prefer snail mail?

myki mailbox
GPO Box 4318
Melbourne VIC 3001

If you'd rather speak to someone from the myki team, please call

1800 800 007
TTY for the hearing impaired, dial 9619 2727
6.00 am - 10.00 pm, 7 days a week


Have your say about myki
Let us know what you think about myki, Victoria's public ticketing system. Every comment, suggestion or compliment helps us with creating a better public transport ticketing system.

What information is recorded when you provide feedback?
We record each case and give it a unique case number for easy follow-up. In accordance with the Information Privacy Act 2000 any personal information collected is confidential and will only be used to help resolve your case. See our Privacy Statement for further details.

When will you hear back from PTV?
We aim to respond to your lodged feedback within seven business days.
If we cannot met these timelines, we will contact you and advise of an expected response time. We treat issues concerning immediate passenger safety and security with highest priority.

Not satisfied with the response?
Public Transport Ombudsman information and contact details.

You're always ready to travel with myki auto top up.