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Did you know that the easiest way to replace a damaged, defective, expired or soon to expire myki cards is on the spot at any staffed metropolitan train station, myki enabled V/Line train station or at one of our four PTV Hubs.
Please Note: If you replace a damaged or defective myki card that cannot be read at a PTV Hub, premium metropolitan station or staffed V/Line station, the transfer of any remaining balance from your original myki card to your new myki card will not be immediate. To travel immediately you will need to top up your new myki card with myki money or a myki pass to ensure you are travelling with a valid ticket.
In this case, the transfer of your remaining myki passes from your original myki card to your new myki card will take up to 36 hours, and the transfer of your remaining myki money from your original myki card to your new myki card will take up to 7 days.
If you can’t get to a station or PTV Hub, please complete our online form. If replacing a damaged or defective card, you need to send us your myki card, along with a print out of your replacement request, before we can send you a new myki.
Please note: unregistered myki cards that have been lost or stolen cannot be replaced.
Replace your myki card because it has expired, or will expire soon, is damaged or defective or is a registered myki that has been lost or stolen.
Before completing the online myki replacement web form, please note the following conditions:
If your original myki holds a myki pass or myki money , PTV will automatically transfer the remaining value to your replacement card.
For soon to expire myki cards, please continue to use your current myki card until the card expiry date. The balance of any myki pass or myki money will be transferred to your new card five (5) days after your current myki card has expired.
If you have auto top up on your original myki, this service will not be transferred to your new replacement myki.
You will need to set up a new auto top up for your new card when you receive it to continue to travel using auto top up.
To replace your myki using this web form, you must be requesting the same fare concession type as your original myki.
For example: replacing a full fare myki with another full fare myki, or a student concession myki with another student concession myki, or a seniors concession myki with another seniors concession myki.
If you are no longer entitled to a concession myki, and now need to obtain a full fare myki instead, you will need to purchase a new myki with the full fare travel entitlement.
If you require a replacement of a Student Pass, you must return to the station where you originally obtained the Student Pass to lodge your replacement application.
If you require a Replacement Free Travel Pass, please contact:
PTV Hub 750 Collins Street Docklands 3008
Or call us on 1800 800 007 (6am to midnight daily)
Or write to us at:
Public Transport Victoria PO Box 4724 Docklands VIC 3008