Refund myki

Please Note: the amount above will be adjusted for any transactions made in the past 48 hours that have not yet been processed.

What do you want to do?

Refund:

Apply for a full refund of the remaining value on your myki card

Convert:

Convert the remaining value of myki pass days to myki money

Only full refunds can be made.
Once a myki has been refunded it is cancelled and cannot be used for travel anymore
If you have a myki pass that you’ve partially used, we’ll calculate your refund by deducting the fare for the time that’s already passed. For more information visit 'Calculating your refund'.
Partially used myki pass refunds should be submitted as soon as possible, as refunds are calculated on the date the refund was submitted not on the date the pass was last used. The longer it takes to submit a refund the fewer pass days will be eligible for refund. Please visit the PTV website or contact us for more information about calculating pass refund amounts.
Expired passes are non -refundable.
The myki card to be refunded must be sent in to PTV before the refund can be processed (except if the registered card has been lost or stolen).
iUSE card holders should not use this form to apply for an iUSE pass refund and should contact the issuing institution.

Convert your myki pass to myki money when you no longer wish to travel on your myki pass, but want to continue using your myki. You can then use the new myki money credit to travel, or you can use it to buy another myki pass for a different zone or time period.
You can convert an unused myki pass OR a partially used myki pass to myki money. Do I need to send in my myki card? Refund of balance Yes* Claim for reimbursement No Convert your myki pass to myki money Yes*
* If your registered myki has been lost or stolen, you may still submit this form.

myki card number(required)

Confirm myki card number(required)

Verification

Only full refunds can be made.
Once a myki has been refunded it is cancelled and cannot be used for travel anymore
If refunding a partially used myki pass,the refund amount is calculated based on the difference between the full purchase price of the pass and the amount you would have had to pay to buy other fares for the time your pass was held.
Partially used myki pass refunds should be submitted as soon as possible, as refunds are calculated on the date the refund was submitted not on the date the pass was last used. The longer it takes to submit a refund the fewer pass days will be eligible for refund. Please visit the PTV website or contact us for more information about calculating pass refund amounts.
Expired passes are non -refundable.
The myki card to be refunded must be sent in to PTV before the refund can be processed (except if the registered card has been lost or stolen).
iUSE card holders should not use this form to apply for an iUSE pass refund and should contact the issuing institution.

Convert your myki pass to myki money when you no longer wish to travel on your myki pass, but want to continue using your myki. You can then use the new myki money credit to travel, or you can use it to buy another myki pass for a different zone or time period.
You can convert an unused myki pass OR a partially used myki pass to myki money. Do I need to send in my myki card? Refund of balance Yes* Claim for reimbursement No Convert your myki pass to myki money Yes*
* If your registered myki has been lost or stolen, you may still submit this form.