Not satisfied with the response?
If you do not receive a response to your complaint or you remain dissatisfied, you can ask for your case to be reviewed by the Public Transport Ombudsman.

The Public Transport Ombudsman provides a free, independent and accessible dispute resolution service. The Public Transport Ombudsman aims to resolve complaints quickly and informally and considers what is fair, reasonable, good industry practice with current law.

Lodging your case with the Public Transport Ombudsman:

Online: www.ptovic.com.au
Email: enquiries@ptovic.com.au
Phone (toll free): 1800 466 865
Phone (TTY): phone 1800 555 677 then ask for 1800 466 865
Telephone Interpreter Service: 131 450
Fax: (03) 8623 2100
Mail: PO Box 538 Collins Street West, Melbourne VIC 8007

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